The Aria Resort and Casino, conspicuously couched within MGM's City Center complex on the Las Vegas Strip, is at minimum, a technological marvel. Built in 2009 on 140 million square feet of broadband network, the Aria remains as futuristic as ever with luxury automation gracing each of its 4000 guest rooms. For instance, when a [...]
In the world of customer service – the actual quality of the service you deliver means nothing if not for your customer’s perception of it. From their purchase behavior, to the memories and emotions they associate with your brand, the quickest way to gain a loyal follower is to make them feel as though your [...]
Did you know that 62% of customers don’t think that the brands that they’re most loyal to are doing enough to reward them? According to a recent study by Hubspot, rewards programs are widely regarded by customers as integral to customer service and increasingly expected across the board. SMS Valet understands that customer experience lies [...]
Bit by bit we are moving from a world of physical servers and clunky desks to one in which cloud computing reigns supreme. Everything we do, from catching rides to paying bills, is increasingly driven by cloud-technology. We can get rid of the paper, get out of the office, and get on with the things [...]
